3 Reasons Businesses Still Lose Customers to Bad Follow-Up
Somebody at a mid-size accounting firm once described their client retention strategy as “hoping nobody notices we stopped calling.” They were joking. Mostly.It’s a surprisingly honest take on what happens at a lot of companies, though. The sale closes, the onboarding wraps up, and then the relationship just sort of drifts. Not dramatically. Nobody storms off. The customer...










